Delivery Service

Dear Makro Team,

I am writing to express my deep dissatisfaction with the delivery service I received for my order placed with you. I was initially promised that the delivery would take place on Thursday the 23rd, but I was informed by your team that the truck had broken down. I was assured that the delivery would occur once the truck was fixed, yet, despite my patience, I have still not received my order, and today is Saturday.

I made adjustments to my schedule to accommodate the delivery, including canceling plans based on the assurance given by your driver. However, even after multiple follow-ups, I have yet to receive my order. The situation has been incredibly frustrating, and to make matters worse, when I contacted the driver again today at 6pm, I was left with the impression that they were not taking the situation seriously, even sounding inebriated on the phone.

This entire experience has been extremely disappointing, and I am requesting an immediate resolution. I expect to either receive my full refund as I don't nkow which condition the goods are since the 23rd till today the 28th or an exchange for new once as I will not accept the same order.

Worse part the order when I call the makro online store has been delivered tk where I have know idea.

I trust you will treat this matter with the urgency and seriousness it deserves.

Kind regards, Nomsa Rammala

***

Order number MAK***