Delivery paid for. Waiting for 6 days

Last Saturday 31/01 I purchased a fridge and a washing machine from Makro. I paid for delivery which was meant to happen this Saturday 6/02 when I moved into my new residence. The appliances never arrived. On Sunday,my friend called to find out why the delivery hadn't happened. Makro called me back saying they were not happy with the packaging of the washing machine and did not want to give it to me like that. Fridge? They did deliver my fridge on Sunday and told me I would be called on Monday for an update on the washing machine. Monday no call. Tuesday I posted on their Facebook page. I got a response asking for my contact details. Nothing. Wednesday I posted again (public posting). I was asked AGAIN for my contact details. Nothing. My friend called them again today and I got a call from a man who said it would be delivered first thing this morning. I told them I was at work and they said they would deliver by the end of the day. Then a second perso called asking for my address - this was put on the original delivery form. I have still not received my washing machine which I paid for delivery.