MW
Mandy W
1 reviews | Active since Mar 2019
08 Mar 2019, 13:33
Delivery paid for. Nothing arrived. No word on when
I ordered online for delivery to a locker on 25 Feb 2019. On 2017 Feb I got an sms saying the order was with the delivery company and would arrive in 1-3 days and I would get a pin for the locker. I waited. Eventually on 6 Feb I called the delivery company. They were apparently never given the order. I called Makro. I have called Makro 3 times and each time I am told that my order is ready but needs to be delivered to the locker. Nobody is able to tell me when this will happen. Please deliver my order, Makro. It's been 2 full work weeks.
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Replies (2)
Makro's replyOfficial
08 Mar 2019, 15:28Good day Mandy
Thank you for reaching out to us.
I'm sorry to hear about your recent experience, that you received with your online order.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.
I've escalated this to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Regards,
Otsiele Boikanyo
Thank you for reaching out to us.
I'm sorry to hear about your recent experience, that you received with your online order.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.
I've escalated this to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Regards,
Otsiele Boikanyo
Makro's reply08 Mar 2019, 15:28
Official
Good day Mandy
Thank you for reaching out to us.
I'm sorry to hear about your recent experience, that you received with your online order.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.
I've escalated this to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Regards,
Otsiele Boikanyo
Thank you for reaching out to us.
I'm sorry to hear about your recent experience, that you received with your online order.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.
I've escalated this to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Regards,
Otsiele Boikanyo
MW
Mandy W's updateReviewer Update
12 Mar 2019, 14:05An update- Makro contacted me and said they would have the yoga mats delivered to me directly rather than to the pick-up locker near my place of work in Johannesburg. I rep**** to their email with my work address in Johannesburg as requested. I rep**** to a second email from a different employ with my address (in Johannesburg). Three days later (now two full weeks since I first placed my order) I called Makro to find out where the item was. They said they needed the delivery address before I could send it. Twice more I had to confirm the address with them. Today (more than 2 weeks after the order was placed) I was called by the delivery people asking me to come outside. Nobody was at my address so I asked where they were. They delivered the parcel to an 2 year old address of mine in Pretoria. They delivered the items to the wrong city after confirming my address more than once. I am still in shock. Fortunately my brother still lives at that address and now in order to get the delivery I will only have to travel further than I would have had to if I had just gone to a makro store. In fact there are at least 3 makro stores closer to me than my brother's house. He could have rejected the delivery but I could not afford to wait longer. I ordered yoga mats. Never before have yoga mats caused so much stress for a person. I will say that every Makro employee has been friendly and kind and since I have spoken to at least 5 I think the problem is with the system, not the people.
MW
Mandy W's update12 Mar 2019, 14:05
Reviewer Update
An update- Makro contacted me and said they would have the yoga mats delivered to me directly rather than to the pick-up locker near my place of work in Johannesburg. I rep**** to their email with my work address in Johannesburg as requested. I rep**** to a second email from a different employ with my address (in Johannesburg). Three days later (now two full weeks since I first placed my order) I called Makro to find out where the item was. They said they needed the delivery address before I could send it. Twice more I had to confirm the address with them. Today (more than 2 weeks after the order was placed) I was called by the delivery people asking me to come outside. Nobody was at my address so I asked where they were. They delivered the parcel to an 2 year old address of mine in Pretoria. They delivered the items to the wrong city after confirming my address more than once. I am still in shock. Fortunately my brother still lives at that address and now in order to get the delivery I will only have to travel further than I would have had to if I had just gone to a makro store. In fact there are at least 3 makro stores closer to me than my brother's house. He could have rejected the delivery but I could not afford to wait longer. I ordered yoga mats. Never before have yoga mats caused so much stress for a person. I will say that every Makro employee has been friendly and kind and since I have spoken to at least 5 I think the problem is with the system, not the people.