Delivery of Online Order from Makro

I ordered online from Makro for our business on the 28th of November 2023. I phoned their customer care on the 8th of December as I got a sms stating that the order has been delivered on the 9th of December 2023, which was definitely not the case! The agent said it was because no one was available to receive the goods. Bearing in mind it states clearly on my account that we can only receive the goods from Monday to Friday 8am to 4pm. On the 11th of December 2023 I called the call Centre again and the agent said she would arrange delivery. Later I received a call from the driver stating that he has the goods but not the address. How do you not have the address? As the address is on my account once again. I asked the driver to send me all information as I have to arrange access at the gate. He stated that he does not have his ID nor does the assistant so they could not get access at the gate. Once again it is stated very clearly on my accounts what procedures need to be followed when a delivery is made to our business. The driver stated that he would deliver the goods at 8am on the morning of the 12th of December 2023. It is now 11:44 and no delivery.