Delivery of incorrect item

I ordered the EXPLORER 2 online on 23/11/2018 MAK ********** and the wrong item was delivered, I received a barber kit instead. I called to report my issues last week and again they delivered the item(an Air Fryer this time.) Everytime I call the call center I get told some will call be back and they never do. After receiving the Air Fryer yesterday I called again, the agent I spoke to promised to called me back and he didnt.