NJ
Nomonde J
1 reviews | Active since Jul 2019
25 Nov 2021, 10:19
Delivery not done, Refund needed
Makro can i please have my R30 879 back because clearly the item I ordered on the 27th of October is not going to be delivered. I'm tired of getting the same feedback that it has been escalated to relevant manager who will contact me and never do. Initially the deal was delivery expected 21 calender days, then it changed to 21 working days when I enquired. 21 working days later still no movement on my order so can I be refunded. Made the biggest mistake buying at your store, it's a pity that you were the only shop that showed having stock of my item.
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Replies (2)
Makro's replyOfficial
25 Nov 2021, 12:54Dear Nomonde,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have escalated your concern to the relevant management and we are currently working on this matter. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
We will contact you soon to provide you with feedback on this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have escalated your concern to the relevant management and we are currently working on this matter. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
We will contact you soon to provide you with feedback on this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply25 Nov 2021, 12:54
Official
Dear Nomonde,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have escalated your concern to the relevant management and we are currently working on this matter. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
We will contact you soon to provide you with feedback on this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have escalated your concern to the relevant management and we are currently working on this matter. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
We will contact you soon to provide you with feedback on this matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
NJ
Nomonde J's updateReviewer Update
25 Nov 2021, 15:25But no one has ever called me or given me any feedback, I always have to be the one calling and asking for progress. The way you guys are treating us one would swear that we not paying for these items begging for feedback is really not part of treating customers fairly. Worse part is I'm leaving month end and where I'm going I know for sure Makro won't deliver there which is why I want to know know your ETA or to be refunded if delivery will never happen.
NJ
Nomonde J's update25 Nov 2021, 15:25
Reviewer Update
But no one has ever called me or given me any feedback, I always have to be the one calling and asking for progress. The way you guys are treating us one would swear that we not paying for these items begging for feedback is really not part of treating customers fairly. Worse part is I'm leaving month end and where I'm going I know for sure Makro won't deliver there which is why I want to know know your ETA or to be refunded if delivery will never happen.