Delivery more than half cancelled

Item: Makro
Rating: 1
Author: Chantel S

I have placed an order online a week ago for a family in Pretoria, food and some hot chocolate for the small children. I have followed up twice and today was promised the order will be delivered soon. Just to receive an email now that has cancelled more than half of that order

Helpful (0)

Replies (1)

Makro's replyOfficial

08 May 2020, 08:29

Good day Chantel,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply08 May 2020, 08:29

Official