Delivery lies and lack of competent management

Shocking service - you spend a small fortune on a washing machine, fridge and various other items. Store shows it as "ïn stock". Pay and are then told sorry we have to GRV the fridge from Makro Woodmead to Makro Germiston - we promise you will have it tomorrow or at the latest the next day. Sales person when put under pressure on calls to establish when it will arrive but the system beats him as he says they went to Woodmead yesterday to fetch, spent 2 hours getting the fridge but then the clerk responsible for the paperwork had gone home so the truck got sent away with an empty load. Cannot tell me what the status is today but gives me the phone number for the appliances manager but clearly tips him off about my number. Calls go unanswered, WhatsApp's are read but no response. Calling in to the store directly mobilising someone to go and find out and she tries but fails to give any reasonable answer. One very irritable wife drives to the store and pulls in the Sales person, the Appliances Manager and a stand in store Manager. Bottom line, after promising a next day delivery on a 20K fridge, taking time off to wait for the deliver, turning the plumber away 3 times.... it MIGHT be delivered on Saturday! Then it transpires that trucks are loaded the day before and NOTHING has been done yesterday or today towards the delivery. Managers tell wife that the Salesman will be given a warning - to which she replies that she comes in to the store regularly and she will check if they dare to pin the blame on the Salesman as reading between the lines it is very clearly not his job to arrange delivery and therefore not his fault but a complete failure and lack of decent customer service from Management and back office at both Germiston and Woodmead. So now it will be a third call out for the plumber and another 2 days wait whilst Makro happily sit on the money paid over on Tuesday the basis of the items being in stock and available for next day delivery. Still waiting for staff to respond to WhatsApp and numerous calls but clearly they did not expect a personal visit from an irritable wife!