Delivery Issues - Makro Online Shopping

My order: Smith & Co The Citrus Box (4 x 5L) Order Number: MAK***

I received my order on the 25th April 2024. I did not open the carton the shipment came in with, until 27 April 2024 (Saturday).

Much to my surprise and irritation, there were only 3 boxes of 5l each in the box.

I reported this incident to Makro customer services on the 29 April 2024. The call centre agent (Lucky) was very understanding and apolgised for the inconvience and I was told that this situation will be remedied. I took a photo on the Saturday, which I attached to my email.

On the 30 April 2024, I received a call from Makro Riversands, Randburg. As I was driving, I did not managed to write down the name of the person. I was informed that the shortfall on my delivery will be delivered within that week (+- 3 May 2024).

As I never heard from Makro again, I call this matter in on the 6 May 2024 (now a week later). My call was answered by Nafree who was very helpfull and told me that she saw on the report that Makro was still investigating.

I also send an email to Craig Steward (Director - Operations) on the same day. No feed back from him

Nothing from Makro again, until I called again this morning (9 May 2024) The call centre agent, Palesa, was very helpfull and informed me that she will get hold of the Riversands store and follow up. She called my at 10:40, informing me that she is having trouble getting in touch with the Riversands delivery department and will keep me updated.

I am now for the past 2 weeks out of: 1. Pocket 2. Running out of patience

There seems to be little else to do, but put my review on HelloPeter.

I am really annoyed and upset with the lack of urgency regarding this matter.

As far as the call centre staff are concern, they have been most helpfull, but the delivery department is an absolute disgrace.

I wish that by writing this review - I can receive my outstanding delivery.

Regards Debby