Delivery issues

I placed an order on Wednesday 20 November 2024. Makro decided to split the orders which in total are worth R20240. I received the order for R240 on Friday. It was estimated that I will receive the R20000 order on Friday also. On Friday I received a call stating that the goods that are worth R20000 the colour of the goods is sold out however another colour of the exact model is still available. I said there is no problem the can deliver the colour that is available I was promised that the branch of the store will deliver the goods on Friday. I called later on to enquire at what time will the goods will be delivered, they said that the heard office has to change the colours of the goods first, they didn't deliver the goods. I called on Saturday I didn't get any response. I called today the store branch said they are waiting for the head office. I called the head office saying they have logged query but with no resolution or an estatimation on when we can receive the goods