1 reviews | Active since Aug 2022
Delivery is always a problem – Zero customer service as always.
Disgusting service yet again from Makro, paid for a fridge on Saturday 2 November, they said it was going to be delivered on Monday 4 November. My husband had filled in the deliver book with our address and given it back to them without filling in the phone number which he did not notice. They said that they would call us 1 hour before delivery, he asked if there was anything else they needed and they said no. They later on pulled an old number off the system, which was not in use, so could not get hold of us.
On Monday when they arrived, I told them to wait and we would be home shortly to take delivery, they told my guards they would be back later. When my husband arrived, they had left, I called the store at 11 45 and asked them to get hold of the driver as no one had called to say they were on the way and they had left, they took my number as they said there was something wrong with the system and they couldn’t find the delivery driver and assured me they would call me. No one got back to me as usual, due to their NON-EXISTENT customer service. I called them at 3 30 again to find out where the deliver was, oh its back at the store they said. I lost it with the guy on the phone demanding delivery, they said that nothing could be done as they have no trucks for delivery. He took my number down and assured me that the delivery would go out the next morning. But obviously Marko being Makro, ie. totally useless, and me staying at home the entire morning., the fridge was not even sent out for delivery. My husband was at the store at 12 o’clock seeing what was going on. Yet again we were reassured that as soon as a delivery truck came back it would get delivered. Yet again we are here at 3 o’clock this afternoon with no delivery, following up with them YET AGAIN. When are there ever going to be repercussion for these types of business that constantly let down (to put it politely) their clientele, there is no remuneration for us. There are no consequences for them. No customer service, it’s honestly shocking.
It arrives and the courier service that Makro is using is not equipped to handle big deliveries AT ALL, came in a tiny bakkie with no strapping on the fridge. The two gentlemen delivering we not capable of picking the fridge up as it should be and resorted to struggling immensely and tipping the fridge over to get it off the bakkie and carrying it on its side, which should not be done.
Upon opening the appliance, it was dirty inside and damaged, the bottom had wet silicone on it, the seal was already pulling away and had some sort of adhesive attached to it with a clip. The back was dented and damaged with foam pushing out. The hinge at the top was reattached and stuck on to mention a few.
They never even sent a new fridge – looked like a refurbished one. I have never been so disgusted with an appliance purchase in my LIFE!
We told the delivery service that we are not accepting damaged stock and they must take it back and we want a refund. No one from Makro has even called us with regards to this, no surprise as they never called us back out of the 3 times they were supposed to either. Shocking Service. I hope they continue with this and hopefully close down due to their terrible service.
It arrives and the courier service that Makro is using is not equipped to handle big deliveries AT ALL, came in a tiny bakkie with no strapping on the fridge. The two gentlemen delivering we not capable of picking the fridge up as it should be and resorted to struggling immensely and tipping the fridge over to get it off the bakkie and carrying it on its side, which should not be done.
Upon opening the appliance, it was dirty inside and damaged, the bottom had wet silicone on it, the seal was already pulling away and had some sort of adhesive attached to it with a clip. The back was dented and damaged with foam pushing out. The hinge at the top was reattached and stuck on to mention a few.
They never even sent a new fridge – looked like a refurbished one. I have never been so disgusted with an appliance purchase in my LIFE!
We told the delivery service that we are not accepting damaged stock and they must take it back and we want a refund. No one from Makro has even called us with regards to this, no surprise as they never called us back out of the 3 times they were supposed to either. Shocking Service. I hope they continue with this and hopefully close down due to their terrible service.