1 reviews | Active since Mar 2019
Delivery is 4 days over due.
On the 30 May 2020 I bought a Goldair Quartz Heater, I did my part paying for the item for delivery. I then started trying to track item, when I checked it says "Item packed on 06 June 2020". Today it's the day 18 and still have not received the item. I have made calls, sent emails, call the call center and wait on the line for over 45 minutes, no one seems to know the whereabouts of the parcel. To date I'm still waiting for Zolani and Patience to get back to me about the current location of the item or which courier is going to deliver my parcel. This morning 25/06/2020 I tried calling this number *** and no one answers. Makro such a big outlet and such incompetency or you have people working for you who clearly don't know what they are doing, it states clearly the ETA but now its 4 days overdue. Ref 815058 MAK***
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team