Delivery Excuses

On Saturday 3 August we visited Makro Alberton. As usual we know its busy at month end, but we were prepared to wait a bit since we had a few things to buy. Eventually an hour after the items we wanted to purchase we got to the counter ( let me add, ONE counter was open at month end in the electronic section, queues going crazy etc.) When I asked why there was only one till open, the response was they are on lunch, now that just ticked me off because there is Makro employees standing around, one guy actually busy on his cell at the laptop counter, but still one till is open. Nevertheless we paid our products and then the two sales persons that helped us got confused, we had one item we wanted to be delivered due to the fact that it would not fit on my bakkie. After another 45mins we were on our way, salesman advised us the fridge will be delivered the following Monday 5 August. Well here we are 7 August, no fridge was delivered, no contact was made, nothing. After phoning twice they notified us that apparently their truck was hijacked and now we might have to wait until next Tuesday 13 August so they can get new stock from Makro Head Office. There is NO way that I will wait another week. If my fridge is not in my house by tomorrow 8 August I will take the matter further. 1. I know crime is high, but the hijacking of a Makro truck, not my fault. 2. I paid the item on Saturday, delivery was promised by Monday. Why could someone not have phoned us and explained the situation. We shop at Makro a lot, but that's changing to we "used to" shop at Makro after this incident.