AM
Adelheid M
1 reviews | Active since Mar 2009
15 May 2019, 08:48
Delivery delays, incompetence and lack of escalation
Online ordering is a horrible experience. Call centre staff don't have access to the accounts department, fulfillment or shipping so they can't sort anything out. Team leaders aren't in the office at call centres. No one knows where to escalate issues or how to provide feedback. It's like a circus! And delivery is extremely late.
I can't cancel my order to purchase items somewhere else.
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
15 May 2019, 09:09Good day Adelheid,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received from both our online department and our contact center. It is very disappointing to read about what you have gone through. We will address this with the online management and resolve this for you and regarding the issues you have with our contact center, we will address it with the relevant management there as well.
Again, we do apologize for this and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received from both our online department and our contact center. It is very disappointing to read about what you have gone through. We will address this with the online management and resolve this for you and regarding the issues you have with our contact center, we will address it with the relevant management there as well.
Again, we do apologize for this and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team
Makro's reply15 May 2019, 09:09
Official
Good day Adelheid,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received from both our online department and our contact center. It is very disappointing to read about what you have gone through. We will address this with the online management and resolve this for you and regarding the issues you have with our contact center, we will address it with the relevant management there as well.
Again, we do apologize for this and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received from both our online department and our contact center. It is very disappointing to read about what you have gone through. We will address this with the online management and resolve this for you and regarding the issues you have with our contact center, we will address it with the relevant management there as well.
Again, we do apologize for this and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team
AM
Adelheid M's updateReviewer Update
15 May 2019, 09:19Thank you. Is there any way that I can cancel my order since it cannot be delivered and no one knows where it is? The call centre told me they can't cancel dispatched orders.
AM
Adelheid M's update15 May 2019, 09:19
Reviewer Update
Thank you. Is there any way that I can cancel my order since it cannot be delivered and no one knows where it is? The call centre told me they can't cancel dispatched orders.
AM
Adelheid M's updateReviewer Update
15 May 2019, 11:05Can someone please respond
AM
Adelheid M's update15 May 2019, 11:05
Reviewer Update
Can someone please respond
AM
Adelheid M's updateReviewer Update
15 May 2019, 11:05Is there a number I can dial besides the call centre?
AM
Adelheid M's update15 May 2019, 11:05
Reviewer Update
Is there a number I can dial besides the call centre?
AM
Adelheid M's updateReviewer Update
15 May 2019, 11:06Why can no one contact me?
AM
Adelheid M's update15 May 2019, 11:06
Reviewer Update
Why can no one contact me?