delivery delays

Item: Makro
Rating: 1
Author: Tshepiso C

I ordered some food items on the 23rd of April. time passed and I called in on the 4th, was told I get my order that day. that day passed, called back on the 6th and was told my order is a split order. fast forward to the 14th, i get delivery for one part of the order. I call in to ask they say the order is ready and i can expect it the following day(15th) and that still hasn't happend. I had to make provisions to buy food because I didn't get my stuff delivered. if you wont deliver then refund. this is really not on. having to wait this long for an order they keep promising will get delivered.

Helpful (0)

Replies (1)

Makro's replyOfficial

16 May 2020, 13:19

Good day Tshepiso,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply16 May 2020, 13:19

Official