Delivery delayed: Sheer incompetence!!!

On 06 November I ordered a braai stand from Makro online. On Monday (11 Nov), I received an sms stating that it would be delivered in 5 mins. Fast forward hours later the item had not arrived. I called the Courier Guy company to find out where and how far the driver was since I had been waiting and I was advised to contact Makro directly. I called Makro and the agent 1st put me on hold while she was busy checking the order and she then advised that she would need to escalate this matter to her supervisor/manager because the delivery company could not find my address. Which is strange because they did not call me or even whatsapp me to say they were getting lost. How can they get lost in my street and my house is clearly marked as number 20??? To make matters worse, I informed the Makro agent I could come collect the item myself at their store, but she said it would take 72 hours before they can reroute the item since it comes from a 3rd party. This makes no sense and it is rather frustrating! I am trying to make matters easy for everyone here, I can even go to the courier offices if needs be??? This is sheer incompetence and it is utterly unacceptable!!!