Delivery delayed

I've ordered a 30 litre Microwave oven and also groceries online from Makro on the 28th of February 2025. They've divided my order into Delivery 1 for Microwave Oven and Delivery 2 for groceries. Delivery 1 was delivered on Sunday the 2nd of March 2025. They've sent me a message without a reason that there is a delay for Delivery 2. I 've track my order in their app since Saturday and it is saying that my order is in progress. I tried to sent them Whatsapp where Elizabeth from their call centre who responded to me saying: "Please note your order is still in progress. It is pack completed awaiting to be dispatched for delivery. We apologize for that, Maybe there was no stock in store which delayed the process of your order. I will escalate to the store to complete your order and dispatch for delivery". Please Makro do something.