Delivery delay and lack of service

Item: Makro
Rating: 1
Author: Che-Landé Venter

I placed an order for 5 lumbar joy’s on the 19th of November. They only delivered 1 the following day.

We’ve contacted the call centre 4 times to follow up on delivery as we still haven’t received the remainder of the order. The last call was made on today where the consultant requested that I give her the day to follow up. This is the 4th time this has been said and still no feedback or delivery. We still haven’t received anything!

This is the worst service I've ever experienced. I would never buy from Makro again neither would I recommend them to anyone!!!!

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Dec 2019, 12:47

Good Che-Lande,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Dec 2019, 12:47

Official