DELIVERY ****

I made an online purchase on your site on the 11/10/2025, my order is OD***.

On Monday, the 13th at 17:04 I received a text message informing me that my consignment(tracking ID WUM-ZOZMYE) has been handed over your courier partner.

A few minutes later I received another message that reads “Khumbudzo Lovedalia is en route to drop off your order OD***/F – 34”

At the time I received this message I had already knocked off so I called the number of the driver ***(as provided in the message) to inform the driver that I have already knocked off, my parcel should be delivered the next day(Tuesday, 14/10/2025)

Yesterday I received the same message at 13:47 and 13:49 informing me that my consignment(tracking ID WUM-ZOZMYE) has been handed over your courier partner and until now my package has still not been delivered(in other words you have had my package that I paid for since Monday and haven’t bothered to deliver it to me!)

This afternoon I contacted your whatsapp chat (which is disgracefully useless to say the least!) to follow up on my order and to my surprise I was told that “delivery failed 2 times” which doesn’t make sense to me at all.

According to Melokuhle(your agent from the whatsapp chat, delivery to my order has failed) please provide me with the following information.

• Why didn’t the driver call to inform me that they’re on the way(my previous orders the driver usually calls to inform their coming to deliver, why did this not happen?) • Time, date, place of delivery and vehicle registration number(my employer has CCTV surrounding the work premises and any vehicle that comes to workplace can be identified on the CCTV footage(I want to prove to you that you are in fact lying and that no delivery was attempted)

If my order is not delivered tomorrow 16/10/2025 by 1 pm, I will be cancelling it and I want a full refund, this complaint has also been logged on Hello peter and if I have still not heard back from Makro by COB tomorrow I will be escalating this matter to The Consumer goods and services Ombudsman.

Thank you.