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MK
Michael K

1 reviews | Active since Jul 2018

17 Dec 2020, 09:10

Delivering broken goods and refusing refund

I bought a tumble dryer online. Received it yesterday, unboxed it, read the manual and turned it on but the drum does not turn. I called the help centre to ask for a refund and was told that a technician has to come out first which takes 3 - 4 days. How do you justify delivering a broken product, refusing a refund and then inconveniencing the customer?

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Replies (3)
Makro
Makro's reply17 Dec 2020, 09:48
Official
Good day  Michael,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,

Makro
Makro's reply17 Dec 2020, 09:55
Official
Good day Michael,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 

Best regards,

MK
Michael K's update18 Dec 2020, 10:35
Reviewer Update
So far we've not received any follow up call from Makro or a technician yet - just a Twitter DM similar to what you posted above. Further to this I am requesting a refund, not a repair as the tumble dryer Makro delivered yesterday does not work. Apologies are easy but I am yet to see someone deal with the problem at hand.