Delivered to whom, when and where?

Item: Makro
Rating: 1
Author: Mark S

I will post this the whole time now until I get some answers!!!! Makro SA , I need an answer. I bought a fridge on 15 March for R7999. Delivery was arranged but due to lockdown it was postponed. The last email I have received from your customer care on 1 April stated it was kept at the fulfillment store. When I queried my order this morning I was told via your whatsapp line my fridge was delivered. To whom , when and where?????? I am sending emails, messages via your messanger, phones are not answered and I need to know where my fridge is.

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Replies (1)

Makro's replyOfficial

07 May 2020, 17:23

Good day Mark,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply07 May 2020, 17:23

Official