Delivered to the wrong person and Customer Services is unreachable and unable to help

I ordered a coffee table from a couple of days ago and then on the 28th of May 2020 at 18:07 approx. they sent me an SMS saying that their third party delivery service will contact me when they are going to make my delivery. I did not receive any form of communication from Makro so I decided to check the order status online, only to find out that it says Delivered, so I'm wondering to who did they deliver. When I call them the first time to get more information, they told me that a person named Pravesh signed for the order. I'm clearly not Pravesh and I was not called, Why? They can't provide me with the details of this Pravesh person, they can't provide me details of their delivery company and getting a hold of Makro is next to impossible because they always hang up the call. I spent over R150 on airtime just trying to reach them to no avail. This was my first and last time using Makro on any level. Please can you refund the full amount of the coffee table and my airtime please as well as my time that you wasted. I think you should stop delivering, because it's clearly not working, stick to what you know.