Delivered a defective and leaking Defy Washing Machine

<p>Ordered a Defy Front Loader Washing Machine on 15/03/17 using Makro Online, it was delivered on the 17/03/17. I operated it for the first time over the weekend and to my unfortunate surprise it started leaking water from the front door of the washing machine.</p> <p> </p> <p>Contacted customer service. I had to phone them three times to eventually speak to someone who responded correctly (Daylon Abrahams). I was told to email photos and a short description of the problem, which I have done. I was also told that depending on the Makro branch it came from I would have to pay a "collection fee".</p> <p>How is that justifiable? I ordered online and paid the delivery fee. I had done everything that was required, only Makro has been the one who has not fulfilled it's end of the sale agreement, by delivering a faulty washing machine to me.</p> <p>I'm now still waiting for a definitive response to the above problem.</p> <p> </p> <p>Really not impressed.</p> <p> </p> <p>Bernard Frankel</p>