1 reviews | Active since May 2017

14 Apr 2020, 15:46

Deliver the rest of my ORDER PLEASE! mak***

I ordered items before lock down and it was split into 4 courier deliveries. 3 of them were delivered and the 4th is yet to be delivered to date. When we went into lock down I inquired about my delivery and I was assured it would all be delivered because i ordered well before lock down. I was then emailed to say that my order cant be delivered because it is not essential items and would like to cancel. I requested a call back and an agent called singing the same tune, after explaining to her that cancelling is hardly a solution she then came forward and said part of the order is essential so they can hold back non essential and deliver the two items that are essential. Not that it is ideal but at least I was going to get my stuff! 1 week later and I am still waiting, no response to my emails, no call, no delivery. You took my MONEY MAKRO, now deliver my goods. It's been 3 weeks!!!

This is the email contacts of the person who seems unable to assist me. Elizabeth Mabadi (Makro Care) <***>

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Replies (1)
Makro
Makro's reply14 Apr 2020, 15:51
Official
Good day Candice,

Trust you are well. 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. 

Please be advised that we are currently liaising with our Online teams regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours. 

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day further.

Kind regards
Makro Hellopeter Team