Delays on your orders and unnecessary delays on your refund

I bought a bedding set online and the order was confirmed on 28 July 2024. The website says that orders take within 3-5 working days but 2 weeks later the order was still not dispatched (it was still being indicated as packed by the supplier) and I called to request a refund. My refund was confirmed via phone call and email by Siphosethu and Romeo whom confirmed that my refund will be received within 3-5 business days. On the 21st of August I get a message that said the order was picked up by the courier but I didn’t understand why I was still receiving that message because the order was late and I had cancelled it to get my money back..

Now fast foward 6 September 2024, I still haven’t received my money. When I call to complain I get told that it will be escalated and it will be processed and I called again today to no satisfactory response or solution. Why is it still being processed if the message I received on the 19th from Romeo indicated that my refund was already processed and should be in my account soon?

This review is to alert people of the poor customer service the online department at Makro has and the lack of empathy the company has for not only the delay in the order but now also delaying my refund for no apparent reason.

Don’t buy on Makro online.