DELAYS IN MARKET PLACE ONLINE RETURN COLLECTIONS

21 days later, and after several complaints raised, you finally get to arrange collection of this Makro item. How the hell can you send an update to tell me you've arranged collection with Courier Guy (that's wonderful news) - but tell ME that I need to go and get Waybills printed for the courier collection - WITH NO DATE of collection arranged. And then Courier Guy rocks up for collection WITHOUT NOTICE - and due to your late notification I have not been able to have the Waybills printed. CAN YOU PLEASE JUST GET THIS RIGHT. YOU ARE WASTING MY TIME AND MY EFFORT TO GET THIS DONE. YOU NEED TO SEND THE COURIER BACK ON MONDAY AS I WILL PRINT THE WAYBILLS TOMORROW WHEN I' NOT WORKING!!! And by the way - TELL YOUR CUSTOMER CARE TO STOP SENDING ME EMAILS WITH A NEW REFERENCE JUST TO TELL ME OVER AND OVER AGAIN THAT SOMEONE WILL GET BACK TO ME. THIS HAS BEEN EXCRUTIATING.