Delays in delivery of items as agreed upon

I bought LG fridge and LG TV at Makro on the 26th November 2024. It was stated that the LG TV is out of stock and however they are waiting for stock that will be delivered on the 28th or latest 29th November 2024. It was indicated that they will also consider getting stock from other Makro Store and I will be informed.

I was never updated of the progress until on Friday I went to the store and given numbers of the person responsible for updating me who then confirmed that the TV is not yet received and he will engage LG and revert. He never provided a feedback then Suterday I sent whatsup message enquiring about progress and he confirmed that stock was not received and they will inform me upon receipt of the TV.

I am not happy about poor communication I get from store as I have to take initiative of calling checking up with them and they failed to adhere to the time frame of the 28th and 29th November 2024 and also failed to inform me of their hickups even now they just said stock not yet received will inform you upon receipt of the stock.

When I raise a concern the gentleman said he will elevate the matter to his Manager and call me when the stock is received.

I requested that the fridge be delivered with TV with one transport but now I am not getting positive feedback.