Delaying my refund for goods I haven't received

<p>I ordered a few items online and didn't receive any correspondence from Makro about the order.</p> <p>A few weeks went by and I still did not receive my order.</p> <p> </p> <p>Finally, I decided to call Makro and cancel the order as I needed the items urgently and ended up buying it elsewhere.</p> <p> </p> <p>The consultant assisted me and I was told that I'll receive a refund into my bank account within 7 working days (I paid by EFT).</p> <p> </p> <p>I am still waiting for this refund or proof that the refund was made.</p> <p> </p> <p> </p>