Delayed refund Makro online

I placed an order 22/07/2025 The item was then out of stock and I received an email that money will be refunded. It's now 30/07/2025 Still nothing. I was asked to confirm banking letter of account, ID and proof of payment. Today I receive a msg they're still waiting on POP. Seriously!!!! On the day of the purchase I was told item out of stock and refund to follow and now all these requirements to verify the refund. My last Makro purchase!