DELAYED ORDER: MAKRO IS A ****

I ordered a washing machine online on 26 July 2023, was packed on 28 July 2023 and has been waiting for courier to collect it since then. I called on Saturday 05 August and spoke to a guy named Mario who said he'd escalate my case and that I should expect a call from the follow-up team by Monday 07 August. On Monday I called again and spoke to Ayabonga who told me that Simphiwe would send me an email on 08 August on the status of my order and way forward. I called on the morning of 08 August to follow-up and I was told that my package is still at the warehouse pending collection and someone will call me before the end of the day. Sent and email and I called again towards the end of the day to ask why I hadn't received any correspondence, only to be told that the follow-up team is experiencing technical issues and therefore cannot locate my package. This was supposed to be delivered with 2-5 days. It's been two weeks and I can't get a straight answer from your people as to what's happening with my order. They keep promising to contact me but never get to it. Someone ****ing get back to me about my order already.