NM
Nakisani M
1 reviews | Active since Jan 2016
01 Dec 2017, 13:52
Delayed order
To whom it May concern I am writing to formally complaint about an order that I placed last week Friday, which I am yet to receive a collection sms to go and collect, I contacted a number ********** 999 of which the call centre agent advised I should contact the online support number ********** 999 as they don't deal with online orders, I have been contacting the onliine support number from 9am to 13:42 without any response the phone just rings and says we are experiencing high volume of calls . my order number is: MAK714385. Can you please give me insight on what the status of my order is? And how I can cancel this order should I not receive my order in 2 days from now and the process of being refunded should you not meet my recommendations.
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Replies (3)
Makro's replyOfficial
02 Dec 2017, 14:33Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Zanele Zwane
Best regards,
Makro's reply02 Dec 2017, 14:33
Official
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Zanele Zwane
Best regards,
NM
Nakisani M's updateReviewer Update
06 Dec 2017, 10:17Good day Zanele Zwane, Yoou have responded on the 2nd of December 2017 saying I will be contacted soon regarding my query. It is now the 6th of December and I haven't heard back from you or anyone at Makro. I am extremely disappointed at the fact that you can't even keep to your promises. What hurts the most is that you are quick to take clients money but when it comes to delivering or keeping clients on the loop nothing happens. I need feedback immediately if you even understand what immediately means.
NM
Nakisani M's update06 Dec 2017, 10:17
Reviewer Update
Good day Zanele Zwane, Yoou have responded on the 2nd of December 2017 saying I will be contacted soon regarding my query. It is now the 6th of December and I haven't heard back from you or anyone at Makro. I am extremely disappointed at the fact that you can't even keep to your promises. What hurts the most is that you are quick to take clients money but when it comes to delivering or keeping clients on the loop nothing happens. I need feedback immediately if you even understand what immediately means.
Makro's replyOfficial
07 Dec 2017, 11:19Thank you for your response. We understand that you have received communication from our Customer Care centre regarding this issue.
We hope the above is in order.
Regards
Zanele Zwane
Best regards,
Makro's reply07 Dec 2017, 11:19
Official
Thank you for your response. We understand that you have received communication from our Customer Care centre regarding this issue.
We hope the above is in order.
Regards
Zanele Zwane
Best regards,