Delayed notification of collection and no feedback

I ordered an item online on Saturday 3 August 2024 for collection at the Woodmead branch. The Makro system, a conformation email and material on their website stated that the item would be ready for collection the following day (yesterday) and that I would be sent notification to that effect.

I contacted Makro's call centre twice on the due day of delivery and both call agents told me that the matter would be "escalated" to Makro Woodmead and that I would receive a call from Woodmead management. This has not taken place nor have I received notification to collect the order.

Had I known that collection of the order would be delayed, that I would need to do follow ups at my own expense and that no one would bother to manage expectations, I would have ordered elsewhere.