Delayed Delivery with poor communication

I made a purchase for outdoor furniture at Makro Riversands on the 27th of November 2022. I was promised that delivery will be done on Monday or Tuesday, 29-30 November. As per the advice, I made sure there was someone at home to welcome the guys, however they never delivered nor called. I called and spoke to Shadrack on Wednesday 01 December and we rescheduled for Monday 5th December, with a request to be contacted 1 hour before delivery as there will be no one at home. On Monday no one called. I went to the store and was told the driver was at the estate, he **** that he has been calling me when I have never received a call from him or the estate. Upon arrival at home I enquired and I was told the driver asked for unit 72 and not unit 70 hence they could not reach me. The point is why couldn't the driver call me an hour before as per request. 6th December, I called again, spoke to Nkosi to complain that the driver went to the estate again without notifying me an hour prior as per request. The request is to ensure that I am available at home, as I have work to attend to during the day and therefore the house is unattended. I explained this to both Nkosi and Shadrack, however this was not followed through, even though they agreed to follow suit. When I called on the 6th of December, Nkosi rudely advised me that he does not remember me. I had very bad experience at Makro, even upon purchase, they made me wait for more than 30 minutes before they could assist as it seems everyone was in a hurry to go home. One Indian gentle man offered to assist after he realized my frustration when the other sales people on the floor could not assist.