KL
Kabelo L
1 reviews | Active since Feb 2012
09 Dec 2021, 09:06
Delayed delivery winners
I made an order online at Makro on 26/11/2021. To this day my order has not been delivered. Every time I call I am told they are waiting for the courier to collect. There seems to be no sense of urgency at all even though they have gone beyond their 7 days maximum delivery days policy. They are ruining my function since they have already taken my money and I cannot go purchase the items elsewhere
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
09 Dec 2021, 13:44Dear Kabelo,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the relevant store management for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the relevant store management for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply09 Dec 2021, 13:44
Official
Dear Kabelo,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the relevant store management for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the relevant store management for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
KL
Kabelo L's updateReviewer Update
11 Dec 2021, 15:24Its 48 hours later and 15 days late. Makro promised a resolution within 48 hours. No call, no delivery. This is shocking customer service from such a big retailer. I hope I am not being ******. Note that one of the items I ordered is not available therefore requires a refund. I wonder now if I will get my order and refund
KL
Kabelo L's update11 Dec 2021, 15:24
Reviewer Update
Its 48 hours later and 15 days late. Makro promised a resolution within 48 hours. No call, no delivery. This is shocking customer service from such a big retailer. I hope I am not being ******. Note that one of the items I ordered is not available therefore requires a refund. I wonder now if I will get my order and refund