delayed delivery poor online service

Item: Makro
Rating: 1
Author: Wakeel M

I have ordered prior to black friday on 27 november. I still did not receive my order on the 23rd of december 2019. The helpline calls me and says this is the turn around time whereas on the website it says 7 to 10 working days. Poor delivery service unfortunately. I also had to wait long before I could speak to an agent. I also cannot track my parcel using the waybill number provided via the whatsapp helpline. It says they cannot find my parcel on the delivery service used by makro.

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Replies (1)

Makro's replyOfficial

24 Dec 2019, 11:35

Good day,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply24 Dec 2019, 11:35

Official