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Mingray B

1 reviews | Active since Sept 2015

08 Jan 2025, 20:41

Delayed delivery of folding camping chair order

I am extremely frustrated and upset with the service I’ve received from Makro. I placed an order for a Shadow Sky foldable camping chair on the 27th of December 2024, and the Makro app clearly stated that the delivery would be completed by Wednesday, January 8th, 2025.

Today is already the 8th of January, and I have received no update about my order. I am beyond ****ed at this point. I paid for my order in full, and yet, I am left without my item and no clear explanation for the delay.

This is completely unacceptable, and I feel misled by the delivery estimate provided. I want to know exactly when I can expect to receive the chair I ordered and paid for. The lack of communication and respect for my time is incredibly disappointing, and I expect a prompt resolution to this issue.

Please look into this matter urgently and let me know when I can expect my order to be delivered.

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Replies (1)
MB
Mingray B's update09 Jan 2025, 13:06
Reviewer Update
I am writing to express my extreme disappointment with the handling of my recent order (Order Number: MAK***) by Makro. After placing my order, I received a cancellation notice 14 days later, citing stock unavailability. It is unacceptable that it took this long to inform me, causing significant inconvenience. This delay has raised serious concerns about the efficiency of Makro’s operations. I urge the company to review its processes to prevent such issues in the future, though I have no intention of dealing with Makro again after this experience. I expect the refund to be processed promptly, as stated in your communication, and would appreciate confirmation once it has been done.