Delayed delivery, NO FEEDBACK, disrepectful call centre service

I made a purchase on 29 November and delivery was scheduled for 2 December. I received notification at 22:20 on Sunday 1 December advising me that the order was delayed and I would be notified of an updated delivery. i called on the 2nd, 3rd and 4th of December to get an answer on when to expect my delivery - the tracking details online and on the app have not changed since Friday the 29th.

I have been promised THREE times by the service agents I spoke to on their ***number that someone would call me back to advise me on my order. No-one has called back. The final insult is speaking to someone on the 4th who made me believe she was walking to her supervisor to pass on my details and who would call me back immediately once she had hung up the phone.

Delays happen and customers understand. BUT NO communication or updates and then treating a customer with complete disrespect is unacceptable.

AVOID buying online from Makro. And do not expect to get any assistance from the call centre. It is lip service to terrible service. If there were a zero star rating, that would be my score for this experience.

DO BETTER MAKRO