Delayed delivery, Cancelled due to "unavailable stock" 13th days after purchasing

I definitely would not even rate this store a one star but I had to to write a review.

I had ordered with the intention of gifting an item bought online as a gift hamper to a new Mum however due to lack of communication and my order being delayed over the due date, I had given part of the gift without this item. I still had patience with Makro.

I had requested to change the address in hopes that I would still get the item sent to the person directly however I had only now (15th/01/25) received communication that my order was cancelled. So not only was I notified too late that the third party that supplies this item would only open on Monday 13/01/25 when I called in on the 9th/01/25 but my order was also cancelled due to "unavailable stock". Why market something that's unavailable in the first place?

I had called to communicate about my order and I had not received any communications from Makro on the date my order needed to be delivered which was the 9th/01/25 when in fact I was suppose to have immediately been notified about such inconveniences from Makro. Why was I not notified prior to purchasing the item that the supplier only opens on the 13th/01/25. Why was I given a delivery date on the 9th/01/25 if the supplier only opened on the 13th/01/25 and Makro had enough time to communicate as I had ordered this item on the 1/01/25. My item was not delivered and it was cancelled and I was only notified via email about cancellation but not about other inconveniences prior to ordering and delayed delivery. I had to call to get the information about why my delivery was delayed. The email sent to me states that they will refund me for the item only but I do not see why I cannot be refunded the full amount as my item was not delivered to me.

Absolutely pathetic service or lack of given that it is a big company. Do better Makro!