Delayed delivery and poor customer service

I was supposed to receive delivery on the 6th of February but I didn't. Makro didn't even bother to notify me my delivery would be late/there are issues with my order I had to be the one calling and running after them for 3 days before deciding to cancel the order . Poor customer service, the consultants are rude and dismmissive. I've tried canceling twice online but after I refresh the page it goes back to normal, doesn't even show the order was canceled. I also tried via WhatsApp and calling to cancel and each time I'm told my case has been escalated and I will be contacted soon. It's been 3 days now and my cancelation still hasn't been processed despite reaching out so many times, and when I track the order it's still on "order placed". 100% do not recommend buying anything online form Makro. If you can't buy physically at the store don't even try to order online.