Delayed Delivery and Poor Communication - Order Placed on 25th October

I'm extremely disappointed with my experience with Makro. I placed an order on the 25th of October, expecting timely delivery. However, it's now 04 November and I still haven't received my order. Despite multiple follow-ups, the response has been repetitive - "we're escalating the matter" since the 28th of October.

The lack of communication and updates on the status of my order is frustrating. As a customer, I expect better service and transparency. I hope Makro resolves this issue soon and improves their customer support.