SS
Safiyah S
1 reviews | Active since Mar 2024
05 Dec 2025, 09:36
Delayed delivery
I order stuff on Sunday, was advised that will be shipped and delivered by Tuesday.
It's Friday still did not get my items tried to call and did escalate it on WhatsApp no feedback no one is coming back to me.
All I want is my money back for items I paid that I did not receive
Helpful (0)
Replies (18)0
Replies (18)SS
Safiyah S's updateReviewer Update
08 Dec 2025, 14:15Hi.
Yes I received the order yesterday but I tried to contact you guys again via WhatsApp and tried calling but it's so hard to get on touch with you guys this is ridiculous.
I got my order but I had an item that was missing I never received the two oceans condition, been having a problem now with this order for a week which is unacceptable, the customer service bie poor.
What is going to happen to my item that I did not receive
Yes I received the order yesterday but I tried to contact you guys again via WhatsApp and tried calling but it's so hard to get on touch with you guys this is ridiculous.
I got my order but I had an item that was missing I never received the two oceans condition, been having a problem now with this order for a week which is unacceptable, the customer service bie poor.
What is going to happen to my item that I did not receive
SS
Safiyah S's update08 Dec 2025, 14:15
Reviewer Update
Hi.
Yes I received the order yesterday but I tried to contact you guys again via WhatsApp and tried calling but it's so hard to get on touch with you guys this is ridiculous.
I got my order but I had an item that was missing I never received the two oceans condition, been having a problem now with this order for a week which is unacceptable, the customer service bie poor.
What is going to happen to my item that I did not receive
Yes I received the order yesterday but I tried to contact you guys again via WhatsApp and tried calling but it's so hard to get on touch with you guys this is ridiculous.
I got my order but I had an item that was missing I never received the two oceans condition, been having a problem now with this order for a week which is unacceptable, the customer service bie poor.
What is going to happen to my item that I did not receive
SS
Safiyah S's updateReviewer Update
09 Dec 2025, 12:23I don't want the item all I want is my money back, how long will I wait for this order again,
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Safiyah S's update09 Dec 2025, 12:23
Reviewer Update
I don't want the item all I want is my money back, how long will I wait for this order again,
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Safiyah S's updateReviewer Update
10 Dec 2025, 12:45Yes please because no store even tried to make contact with me, the service of Makro is really poor
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Safiyah S's update10 Dec 2025, 12:45
Reviewer Update
Yes please because no store even tried to make contact with me, the service of Makro is really poor
SS
Safiyah S's updateReviewer Update
11 Dec 2025, 12:07I didn't receive any emails or calls from them not even a sorry for this whole mess, when will my refund be processed because this is really unacceptable
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Safiyah S's update11 Dec 2025, 12:07
Reviewer Update
I didn't receive any emails or calls from them not even a sorry for this whole mess, when will my refund be processed because this is really unacceptable
SS
Safiyah S's updateReviewer Update
15 Dec 2025, 09:46Hi.
It's over two weeks now, I had no response from the store no emails , no calls this is now really poor service I want to lay a complaint against Makro ottery as they can take my money buy can't get on touch with me for items I did not receive which is wrong I want my mon y back
It's over two weeks now, I had no response from the store no emails , no calls this is now really poor service I want to lay a complaint against Makro ottery as they can take my money buy can't get on touch with me for items I did not receive which is wrong I want my mon y back
SS
Safiyah S's update15 Dec 2025, 09:46
Reviewer Update
Hi.
It's over two weeks now, I had no response from the store no emails , no calls this is now really poor service I want to lay a complaint against Makro ottery as they can take my money buy can't get on touch with me for items I did not receive which is wrong I want my mon y back
It's over two weeks now, I had no response from the store no emails , no calls this is now really poor service I want to lay a complaint against Makro ottery as they can take my money buy can't get on touch with me for items I did not receive which is wrong I want my mon y back
SS
Safiyah S's updateReviewer Update
15 Dec 2025, 12:22I was advised that my money will be refunded if you go through this trail of chat.
Really shock by the service of Makro
Really shock by the service of Makro
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Safiyah S's update15 Dec 2025, 12:22
Reviewer Update
I was advised that my money will be refunded if you go through this trail of chat.
Really shock by the service of Makro
Really shock by the service of Makro
SS
Safiyah S's updateReviewer Update
15 Dec 2025, 16:07As what is received between because bi never got the item so how can you collect something if I didn't get it
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Safiyah S's update15 Dec 2025, 16:07
Reviewer Update
As what is received between because bi never got the item so how can you collect something if I didn't get it
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Safiyah S's updateReviewer Update
18 Dec 2025, 09:23Hi
The return was canceled by Makro, I still didn't get any feedback yet, the store did not contact me this is now going on to long.
Why isn't Makro ottery getting in touch and why don't they want to refund my money, this is unacceptable
The return was canceled by Makro, I still didn't get any feedback yet, the store did not contact me this is now going on to long.
Why isn't Makro ottery getting in touch and why don't they want to refund my money, this is unacceptable
SS
Safiyah S's update18 Dec 2025, 09:23
Reviewer Update
Hi
The return was canceled by Makro, I still didn't get any feedback yet, the store did not contact me this is now going on to long.
Why isn't Makro ottery getting in touch and why don't they want to refund my money, this is unacceptable
The return was canceled by Makro, I still didn't get any feedback yet, the store did not contact me this is now going on to long.
Why isn't Makro ottery getting in touch and why don't they want to refund my money, this is unacceptable
Makro's replyOfficial
18 Dec 2025, 11:41Dear Safiyah,
We deeply appreciate you taking the time to reach out to us. Please accept our apologies for the disappointing experience you've faced, it's not what we want for any of our customers. Rest assured, we're urgently seeking clarification from the store to understand exactly what went wrong. We've noticed that the return request was unexpectedly cancelled, and we want you to know that we're on top of it. We've already taken steps to ensure that your return is processed correctly this time.
Warm regards,
Makro
We deeply appreciate you taking the time to reach out to us. Please accept our apologies for the disappointing experience you've faced, it's not what we want for any of our customers. Rest assured, we're urgently seeking clarification from the store to understand exactly what went wrong. We've noticed that the return request was unexpectedly cancelled, and we want you to know that we're on top of it. We've already taken steps to ensure that your return is processed correctly this time.
Warm regards,
Makro
Makro's reply18 Dec 2025, 11:41
Official
Dear Safiyah,
We deeply appreciate you taking the time to reach out to us. Please accept our apologies for the disappointing experience you've faced, it's not what we want for any of our customers. Rest assured, we're urgently seeking clarification from the store to understand exactly what went wrong. We've noticed that the return request was unexpectedly cancelled, and we want you to know that we're on top of it. We've already taken steps to ensure that your return is processed correctly this time.
Warm regards,
Makro
We deeply appreciate you taking the time to reach out to us. Please accept our apologies for the disappointing experience you've faced, it's not what we want for any of our customers. Rest assured, we're urgently seeking clarification from the store to understand exactly what went wrong. We've noticed that the return request was unexpectedly cancelled, and we want you to know that we're on top of it. We've already taken steps to ensure that your return is processed correctly this time.
Warm regards,
Makro
SS
Safiyah S's updateReviewer Update
18 Dec 2025, 12:33How, I never received the item I had missing item, all I want now from. Makro is my money back that's had to be refunded back to be ages ago
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Safiyah S's update18 Dec 2025, 12:33
Reviewer Update
How, I never received the item I had missing item, all I want now from. Makro is my money back that's had to be refunded back to be ages ago
SS
Safiyah S's updateReviewer Update
22 Dec 2025, 15:40It's over two weeks now I haven't received my refund or gotten any feedback yet , this is really beyond ridiculous
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Safiyah S's update22 Dec 2025, 15:40
Reviewer Update
It's over two weeks now I haven't received my refund or gotten any feedback yet , this is really beyond ridiculous
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Safiyah S's updateReviewer Update
30 Dec 2025, 09:48Hi.
I still had no feed back yet this is now going on for way to long it's almost a month, why is Makro not refunding my money
I still had no feed back yet this is now going on for way to long it's almost a month, why is Makro not refunding my money
SS
Safiyah S's update30 Dec 2025, 09:48
Reviewer Update
Hi.
I still had no feed back yet this is now going on for way to long it's almost a month, why is Makro not refunding my money
I still had no feed back yet this is now going on for way to long it's almost a month, why is Makro not refunding my money
SS
Safiyah S's updateReviewer Update
10 Jan 2026, 09:45Good morning.
I'm still waiting for the refund.
So disappointed I Makro service, I placed an order over the week and I had items missing again how is this possible?
Makro online store is way beyond ridiculous, so I don't have 1 issue now I have to queries that don't seem to get resolved.
How do I take this further because this complaint of mine is not being resolved.
I'm still waiting for the refund.
So disappointed I Makro service, I placed an order over the week and I had items missing again how is this possible?
Makro online store is way beyond ridiculous, so I don't have 1 issue now I have to queries that don't seem to get resolved.
How do I take this further because this complaint of mine is not being resolved.
SS
Safiyah S's update10 Jan 2026, 09:45
Reviewer Update
Good morning.
I'm still waiting for the refund.
So disappointed I Makro service, I placed an order over the week and I had items missing again how is this possible?
Makro online store is way beyond ridiculous, so I don't have 1 issue now I have to queries that don't seem to get resolved.
How do I take this further because this complaint of mine is not being resolved.
I'm still waiting for the refund.
So disappointed I Makro service, I placed an order over the week and I had items missing again how is this possible?
Makro online store is way beyond ridiculous, so I don't have 1 issue now I have to queries that don't seem to get resolved.
How do I take this further because this complaint of mine is not being resolved.
SS
Safiyah S's updateReviewer Update
11 Jan 2026, 19:12I don't see why you need my id Nd proof of account of my bank statement why you requesting a 3 month bank statement I'm not giving out my id details this is unacceptable
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Safiyah S's update11 Jan 2026, 19:12
Reviewer Update
I don't see why you need my id Nd proof of account of my bank statement why you requesting a 3 month bank statement I'm not giving out my id details this is unacceptable
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Safiyah S's updateReviewer Update
12 Jan 2026, 16:43I spoke to someone from Makro today and they advised me that you never request information like that because that's personal, I'm not sending you my personal information you can use my information bfor anything , I want my money refunded this is going on for way to long now
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Safiyah S's update12 Jan 2026, 16:43
Reviewer Update
I spoke to someone from Makro today and they advised me that you never request information like that because that's personal, I'm not sending you my personal information you can use my information bfor anything , I want my money refunded this is going on for way to long now
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Safiyah S's updateReviewer Update
15 Jan 2026, 12:56I'm not giving you my personal details, you the only company that request that, all you need is my account number
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Safiyah S's update15 Jan 2026, 12:56
Reviewer Update
I'm not giving you my personal details, you the only company that request that, all you need is my account number
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Safiyah S's updateReviewer Update
18 Jan 2026, 13:55Omg this is the third return I will be logging this is ridiculous now this is going on since last year
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Safiyah S's update18 Jan 2026, 13:55
Reviewer Update
Omg this is the third return I will be logging this is ridiculous now this is going on since last year
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Safiyah S's updateReviewer Update
19 Jan 2026, 11:59I did log the return rg 18th already omg Makro service is beyond poor and customer service is ***********
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Safiyah S's update19 Jan 2026, 11:59
Reviewer Update
I did log the return rg 18th already omg Makro service is beyond poor and customer service is ***********