Delayed delivery

I placed an order for 2 Fridge/freezers online on 30 October. Website indicated that Delivery will take place on 01 November 2024. Received SMS on 01 November to say delivery is delayed. On Saturday 2 November I received a SMS to say delivery is scheduled for Monday 04 November between 08h00 and 18h00. I sold my old fridge and I arranged for collection on the 4th as I have no space. Surprise surprise, no delivery and nobody can tell me when it will take place. Turn around time for escalations, 24 to 48 hours. In the mean time all my food has defrosted and busy rotting away in this heat. Makro, are you going to compensate me for the loss? I wish I had check the reviews before I made my purchase. Will never again buy anything from Makro.