Delayed Assistance from Makro-Online & Customer Services

I am absolutely dissatisfied and frustrated! I made a recent purchase from your online store. On December 7th, we ordered a washing machine, which was delivered on December 11th. Unfortunately, the product is faulty, and we initiated the return process at your Wonderboom branch on December 14th.

Regrettably, the Wonderboom branch was unable to assist us and directed us to the online shop department, where a return was logged on our behalf. Since then, it has been 13 working days (excluding public holidays), and we have not received any assistance or updates regarding the return.

We have contacted your customer service, and while they assured us they would investigate, there has been no follow-up or resolution to date. Additionally, on the app, the status still does not reflect the delivery, making it impossible for us to log a return through the app, as the product is still 'being processed' according to the Makro app.

This delay in addressing our concern and the lack of communication is highly disappointing and unacceptable.