Delay refund

On 24/03/2015 I have purchased items on Makro online to the value of ? R 2 700.00. Shortly after the placement of my order I received a phone call from Nelton, stating that one of the items I have purchased has been withdrawn from the supplier, and no substitute is available. He stated that they will refund me the amount of R 1 400.00 in 2 to 3 days time. I still have not received my refund. After several calls, all I hear is that it has been processed to return on my card that I paid with. I need the funds to buy a substitute. Makro did not give me 2 to 3 days to pay when I purchased the items on line, and they are requesting 2 to 3 days to refund whilst the withdrawn of the item was not at my request or my fault. <br> <br> I will never buy anything from Makro online again!