Delay of stock ordered and order not cancelled

On 4 December I ordered a dog kennel and a 500GB PS 3 for a total of R4898. The correspondence I received stated the order would be fulfilled within 2-5 working days. I didn't get any feedback - I had to follow up out of my own after 5 working days, only to be told that the order was directed to Pietermaritzburg branch and the branch didn't have stock. I was told by the consultant that they would redirect the order to Springfield Park Durban. When I followed up again in 2 days, the order was still with the Pietermaritzburg branch and had not been redirected to Durban, so no change at all after 2 days. I asked the consultant to escalate the matter, but she was really not too willing to assist. I phoned and followed up again a day or two later and I was told the manager was trying to source stock from the suppliers and there was no clarity as to whether it was for both ordered items or one or the other. They couldn't obtain stock and I was asked if I wanted a refund, to which I confirmed verbally and via email that I wanted a refund. I had to still replace the PS3 from elsewhere, as a Xmas gift. No refund received yet and oddly delivery was sent last week, which I sent back.