Delay of delivery update

Complaint: Projector Delivery and Lack of Tracking Updates

Hello,

I would like to lodge a complaint regarding my recent order.

I ordered two items: a projector and a projector screen, which were both scheduled to be delivered on 5 September 2026. Today is the scheduled delivery date, but I have still not received the projector.

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What concerns me is that the tracking information on both the website and the app has not been updated at all since I placed the order. There has been no indication of where the projector is, whether it has been dispatched, or what stage of the delivery process it is currently in.

I received the headboard on Tuesday this week, so I am particularly concerned about the projector because there has been absolutely no movement or communication regarding its delivery.

I understand that deliveries can sometimes be delayed, but customers should be provided with accurate and up-to-date tracking information. It is concerning to have a delivery scheduled for today while the tracking information has not changed at all.

I would appreciate it if this could be investigated urgently and if I could be provided with an update regarding the whereabouts of my projector and whether it will actually be delivered today.

I paid for the item and expected it to be delivered within the promised timeframe. I would appreciate a prompt response and resolution.