HL
Hendrick L
1 reviews | Active since Jan 2022
13 Nov 2025, 11:37
Delay in refund by Makro
I ordered several items from Makro online on 22/10/2025. After checking out and paying I got a notification that certain items were cancelled by Makro as they were out of stock (why did it show as in stock in the online store in the first place?). On 29/10/2025 I received a mail requesting proof of my bank account and ID which I supp**** on 30/10/2025. Since then I have followed up re. my refund, but as of today, 13/11/2025, I am still waiting for my refund.
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Makro's replyOfficial
14 Nov 2025, 10:56Hi Hendrick,
We apologize that some of your prodcuts were cancelled due to stock.
The refund for the order number OD*** has been send for aproval.
We have requested for feedback for the refund of the order number OD***.
We will provide you with feed as soon as it is received.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
We apologize that some of your prodcuts were cancelled due to stock.
The refund for the order number OD*** has been send for aproval.
We have requested for feedback for the refund of the order number OD***.
We will provide you with feed as soon as it is received.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
Best regards,
Makro's reply14 Nov 2025, 10:56
Official
Hi Hendrick,
We apologize that some of your prodcuts were cancelled due to stock.
The refund for the order number OD*** has been send for aproval.
We have requested for feedback for the refund of the order number OD***.
We will provide you with feed as soon as it is received.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
We apologize that some of your prodcuts were cancelled due to stock.
The refund for the order number OD*** has been send for aproval.
We have requested for feedback for the refund of the order number OD***.
We will provide you with feed as soon as it is received.
We sincerely apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
Best regards,