1 reviews | Active since Mar 2022
Delay in Fridge Repair - Terrible Service (Makro Strubensvalley)
I purchased a fridge in Oct 2021 at a large cost of R15 000. Reported a fault on 8th March 2022. From the day (8th March) of reporting it until now (19 th March) I have had to phone you 3 times to try and get some response. Received a response finally on 19/03 from Sharmaine Bogopane in the contact centre saying: "Kindly be advised that we have logged a service call for your Hisense Fridge, technicians will contact you within 2-3 days to make arrangements with you. If you would like to do a follow up you can contact them on *** with job number ***" WHY THE HELL SHOULD I DO THE FOLLOWS UPS. I want an answer NOW. They should be following up. Not ME.
If i do not get a commitment and the fridge repaired before Friday the 25/03 (17 days of waiting), I will return it to Makro (at your expense) and DEMAND my money back. I have booked leave 6 months ago and i am not cancelling my leave to wait for your service provider to come fix my fridge. Unless you are prepared to refund me the amount i have spent on my accommodation.
Pity the service from Makro is nowhere near the great service received from Hisense. The 3 people I spoke to at Makro, all said they were waiting for Hisense to respond with a job card, but according to the Job Card from Hisense, the query was only logged on the 19/03 (after my email to Makro complaining of no response). So Nhlanhla (spoke to her on 8th March), Neo (on 11th March) and Nkateko (on the 19th March) all did nothing when I reported my fridge not working and **** when saying that they were waiting for Hisense. Makro, either train your staff in Customer service and ensure your management follow up on queries to ensure the staff are doing their jobs, or employ people who obviously WANT to work.
Pity the service from Makro is nowhere near the great service received from Hisense. The 3 people I spoke to at Makro, all said they were waiting for Hisense to respond with a job card, but according to the Job Card from Hisense, the query was only logged on the 19/03 (after my email to Makro complaining of no response). So Nhlanhla (spoke to her on 8th March), Neo (on 11th March) and Nkateko (on the 19th March) all did nothing when I reported my fridge not working and **** when saying that they were waiting for Hisense. Makro, either train your staff in Customer service and ensure your management follow up on queries to ensure the staff are doing their jobs, or employ people who obviously WANT to work.