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CZ
Colin Z

1 reviews | Active since Apr 2011

04 Jun 2020, 13:02

Delay in delivery of parcel

I ordered a fridge online 8 days ago having failed to find stock in one of the branches, sadly I can't get through to the call centre and no responses from email inquiries. On the Makro website it indicates that the order was packed on the 01st of June but still hasn't been handed to the couriers. Why is handing a packed and fully paid order to the couriers a mission.

Could someone please help to quicken this process please.

Much thanks

0
Replies (2)
Makro
Makro's reply06 Jun 2020, 15:53
Official
Good day Collin,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
CZ
Colin Z's update10 Jun 2020, 17:16
Reviewer Update
Dear Makro Hellopeter Team

Thank you for the response - just a quick note to let you know that I am still awaiting the arrival of my parcel till now.

Come on guys - please this is not on.