Defy washing machine

On the 25th November 2023, i purchased a Defy washing machine from Makro online. The machine has been delivered a few days later and i connected the machine to the tap end electricity. From the worf go, the machine was shaking violently, so i was unable to use the machine. I tried a second time without sny sucess. I contacted Makro customer care anf the reply was that a technician from Defy would come out to asses the machine. After a few calls, emails anf patience, the technician did not come out. I called the customer care of Defy and a person online asked me if i removed the transportation bolts, i said no, as there was no manual inside the machine where i could find such information. The person from Defy again said a technician would come out to asses the machine. After a few days without any technician at my house, i decided to take the machine to Makro Wonderboom. As it was a online purchase, the personnel from Wonderboom was reluctant to assist as the machine was purchased online. I demand they assist as i do not get a response from Makro online except promises. The Defy technisian went to Makro Wonderboom and "tested" the machine and declared it in a working condition. Thr next day Makro Wonderboom delivered the machine, and again connect it to yhe tap anf electricty, after i removed the transportation bolts. When i start the washing machine, i start the cycle and after about a minute, the machine switch of, and i tried every cycle with thr same result. Me and my wife spoke to quie a few people at Makro customer care with promises of Escalating thr matter to the finance department for collecting and refunding. After a lot of telephone calls and empty promises from Makro online, i was forced to purchase another washing machine, as my washing was piling up and we had no more clean clothes. I purchased a Samsung toploader on the 22nd December 2023. On 9 January i took thr Defy again yo Makro Wonderboom as Makro online made just more empty promises. Again it was a long wait and fight as it was a online purchase, before Wonderboom agreed to take the machine and give me a reference. I now must wait for Makro and Defy to decide if i can get a refund, although the Defy was a problem from the beginning